Terms & Conditions | Mostlyhandmade

Hello

If you are here, then have an exciting life event coming up... so congrats !

Planning a life event can be taxing and we at Mostly Handmade make it our mission to give you the best quality of design, printing and paper at our disposal.

With that in mind, pls see some practical terms and conditions of Mostly Handmade’s services.

The Small Details

Whether you selected from our pre-made catalogue, opted for a semi-custom set or commissioned us for an end-to-end custom suite, Mostly Handmade will print your cards on the same quality of papers and with the same standard of printing. Our digital designs will always be optimised for the best web viewing experience and can be shared an unlimited number of times.

We do not outsource our design or printing, both of which are in-house talents. So, when you commission Mostly Handmade for your wedding stationery, you get end to end professional designing and printing services. This means we won’t release our digital editable files to any external vendors or clients. We also do not have any franchise or branches outside Bangalore, India.

You can trust that when you order from us, you will always get the same quality and finesse that you deserve.

Intellectual Property

A lot of our work is custom made and we love to take inputs from clients, to make each set as unique as possible. However, ordering a bespoke or semi-customised card or service from us does not automatically give you exclusive ownership of the final design created. This extends to all our products and services including but not exclusive to electronic products created for online distribution as well as printed stationery.

To maintain our high quality of workmanship and avoid intellectual property theft, Mostly Handmade never releases printing / design files outside the company.

Mostly Handmade maintains full copyright control and ownership of all design files and all intellectual property that are created for any order. The client purchases printed and/or digital stationery for personal distribution only. Commercial use, modification, re-sale or unauthorised re-creation of our products in any form is subject to litigation to the full extent of the law.

Our envelopes are always pre-printed with a discreet company branding at the back and electronic items mention our website in small letters, in the bottom corner, as per international industry standards.

If a client has their own design and wishes to avail of our premium printing and papers, we are happy to oblige. In that case, Mostly Handmade takes no responsibility for ensuring that adaptation, re-printing and/or re-production rights are available for the same whether as physical or electronic products. The client should ensure that the design they get reproduced is legally available for private use.

Any dispute or litigation arising from the same is the sole responsibility of the client and Mostly Handmade is not responsible or liable for any actions taken in the matter.

Privacy & Protection

The ongoing health of our business depends on our ability to showcase our work to prospective clients. As such, we often take photos and videos of our product/s for the purpose of sharing our abilities with the larger world. As much as possible we would try to cover up key details like addresses or phone numbers.

We respect every client’s right to privacy, so if you do not wish for your personal details to be visible in our promotional materials, we completely understand.

Please let us know this BEFORE sharing your final print approval on whatsapp/email and we’ll make sure that any promotional materials created do not show any personal details, namely - family names, addresses, phone numbers , dates, venue and event timings as far as practically possible.

The primary design, main names of the couple, as well as the outer design of the envelopes are exempt form this list as these typically do not considered private information. However, if there are details like phone numbers or addresses mentioned, we’ll take care to protect the same within reasonable limits.

Mostly Handmade reserves the right to re-sell, modify and showcase their work in all manner of promotional materials and commercial products. The client’s right to privacy extends to their personal information for the purpose of personal safety only and does not entail the latter to control the resale, alteration or promotion of said work or design in public for any purpose.

Orders & Cancellations

If you have placed an order and wish to cancel the same, please do so before the design process has commenced. In that case, we will offer you a full refund of the same. However, once the design work has started, we are unable to offer any refunds.

We aim to give you a stress-free order process. With that in mind, for pre-made sets, we ask that you confirm the final design/s and approximate printing quantities before we accept your booking. This ensures that we can give you accurate information regarding costs & timelines and a quick turnaround time. Major changes to the design or content are not possible once design work has commenced. For final printing quantities, please let us know the details before printing commences for your set and we will work accordingly and adjust your final quote for the same (no more than 15% adjustment possible). Design or Quantity changes are not possible once printing approval is received on whatsapp/email.

For semi and fully customised sets, design work will commence only after taking detailed inputs on each card/item from you. We love to brainstorm with the client and come up with a special concept for each set in a collaborative creative process. Once we have your complete inputs, the concept design will be created once and shared for your review.

Once the concept design is shared by us, a full overhaul of the design is not possible and would be subject to further design charges. So, for the best results, please make sure to give us all your inputs on design before we start on the concept (aka first draft).

We are more than happy to make up to three rounds of iterations to the first draft, to make things perfect. We will take detailed inputs on each element to fine tune the overall design, colours and fonts as far as reasonably possible to give you the perfection you deserve.

Once the design process is complete and printing approval is received from you, the files are automatically uploaded for production to ensure fastest completion for each client. As such, further changes to the files or quantities are no longer possible. To ensure that you receive a great error-free experience, we ask that you please check all your details carefully before sharing a printing approval.

For all our clients, we are more than happy to make up to three rounds of iterations to the first draft, to make things perfect. We will take detailed inputs on each element to fine tune the overall design, colours and fonts as far as reasonably possible to give you the perfection you deserve.

Shipping

Once your order is complete, we will share clear images of all items and ask that the invoice is paid in full. We then ship your precious parcel to an address of your choosing and share a tracking number. Standard courier charges apply and will be communicated to you before shipping.

To ensure safe and accurate delivery, we ask that you allow us to ship your parcel to a single address and re-distribute it further at your convenience. However, if in case, at the client’s request, we accommodate two shipping addresses, any mix up in splitting products between the two parcels is at the client’s risk only.

We take full effort to pack the box adequately, before handing it over to the shipping companies. However, we cannot control the safety of your parcel during transit. Thus, we recommend using professional courier services for this last mile. We have had great experiences with DHL, FedEx, Aramex, DTDC and Blue Dart and always recommend them for shipping. In case of remote locations like Port Blair, North-East India, Tasmania etc, if you have any preference based on practical experience, we are always happy to try for the same, if we have the means.

For International clients, kindly note that custom laws may vary from country to country, so we highly recommend using professional courier services to avoid any unnecessary issues in that regard. Mostly Handmade takes no responsibility for customs issues arising from but not limited to mismatched address details or the specific import laws of a particular country.

Returns

We have a healthy Quality Control process and will carefully count your products before shipping, so rest assured that you won’t have any quantity mismatches in your order. Claims of shortages are not accepted as we have a careful two-step process to ensure accuracy.

Any product that is shipped could receive a small degree of wear and tear during the process. Small bends at edges of card or envelopes, or some compaction of ribbons etc are natural results of packing and are not considered as damage. However, in the rare case that over 25% of the products are damaged beyond use, we will work with you to resolve the issue. To ensure the best safety of the parcel, we prepare the sets such that it is ready for self-assembly at your end.

For defect or damage claim, simply share clear photos of the damaged/defective items, an accurate count of items damaged/defective and a clear and full video of unboxing the parcel, showing the condition of the outer box and the damaged/defective products inside to orders@mostlyhandmade.com.

Pls contact us all necessary details within 3 days of receiving the parcel to be eligible for replacement consideration.

Based on the complete submitted details of your claim, Mostly Handmade will consider your case and if found to have merit, will offer complimentary re-printing of the damaged items and shipping of the same at our cost.

Please allow us 7 working days from the date of receiving the full details of your claim, to come back to you with a decision. Each case is carefully considered on the details specific to the same and decided on a case-by-case basis.

Since all our printed products are customised for each client, we cannot offer a money back policy after printing has commenced. All replacement decisions are at the final discretion of Mostly Handmade.

Any litigation or dispute that arises must be in a submitted in a relevant Judicial Court located in Bangalore, India.